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Define criteria that best describe them, as a score to each criterion, and Zoho SalesIQ will rate your website visitors so you can work with the ones that are more likely to buy from you. No more guesswork. Zobot—Zoho SalesIQ's built-in, enterprise ready, low-code bot builder—helps you build AI-powered alternafiv to take some load off your team.
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Role based permissions Run your live chat operations more smoothly by defining who does what and what data they have access to in your Zoho SalesIQ. As appropriate roles like administrator, supervisor, and associate, with varying permissions to your operators. Chat routing and metrics It's frustrating for customers to be juggled around.
Set routing xhat for incoming chats, so they reach the right people. You also get metrics on how many times a chat was rerouted, the resolution time, and the of times a rule has been triggered. Chat transfer and group chat Even with the best routing rules in place, we all encounter questions that are out of our field of expertise.
In such cases, Zoho SalesIQ lets you swiftly transfer chats to your teammates or get help by inviting them to a chat you're handling. Voice calls in a click An attentive human alternaiv creates an empathetic rapport with your customers. Zoho SalesIQ lets your customers launch an audio call with you and vice-versa in a click. No more integrations, add-ons, IVRs, or wait tones.
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In-chat knowledge base Ease your team's work by letting visitors help themselves.
Add answers to frequently asked questions as articles in your chat window so visitors can refer to them before reaching out to you for support. Visitor identification with ClearBit Personalize your visitor engagement with customer details like their company, role, social media profile, industry, location, time zone, and what technology the company already uses, all unmasked with our ClearBit Reveal and Enrichment integrations.
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